DON’T BE FOOLED BY QUICKEN OR THE OTHER NATIONAL COMPANIES!!!
We worked with Mark Vann and the rest of the Moore Team at Fairway Independent Mortgage when we originally purchased our home and we had a great experience with them. They were highly recommended in our area and we came to understand why. Not only were extremely knowledgeable, helpful and gave us the personal guidance that we needed throughout the entire process. A few years later we decided to refinance and we made the MISTAKE of being lured in by a pitch from a Quicken sales rep promising the lowest rates, no out of pocket closing costs and the rest. Well, after many hours dealing with their lengthy application process and paying SEVERAL HUNDRED NONREFUNDABLE dollars having the home appraisal done the value came back oddly low compared to what even an extremely conservative person would say our home is worth. Additionally, the rates, closing costs and additional fees began to change & climb throughout the process until the actual deal on the table was unrecognizable from what we had been pitched. Confused and frustrated by the entire experience, we attempted to get answers from Quicken but our rep was long gone by then. At that point we had been handed off to a carousel of different people and could not find anyone that was able/interested in helping us. After researching online, we discovered that many other people had encountered the exact same problems of low appraisals and changing rates & terms with Quicken. Despite the large amount of time and money that had already been invested, we decided to cut our losses and reach out to the Mark and the Moore Team for help. From that point on we were in good hands. Their process was much more streamlined, transparent and we were guided personally by professionals who were obviously personally invested in seeing the best possible outcome for our family. Their appraisal process was a huge improvement, there were no unwelcome surprises along the way and we ended up with a much better deal than we ever could have gotten with Quicken. Although our refi is now done, the Moore team have continued to be there for us when questions about our loan or taxes etc. have needed addressing. They provide a unique level of ongoing service which gives us real peace of mind and you will find no other places that will go more above & beyond for you. We consider them to be trusted friends and will never work with anyone else again!
– Adam & Jessica W.
I know this will sound odd, but what a GREAT experience I had with the Moore Team. I work in the Film & Television industry, and we have incredibly long hours. The Moore Team not only made applying easy, but every step of the mortgage process easy. Always quick responses and fast pre-approval. Everyone I dealt with was professional and easy to talk to. I have already sent three friends to talk to them for there mortgage needs.
– D.J. B.
Vann and his team understand current lending updates and are able to work easily with self-employed business owners. They had a greater understanding than any of the other lenders with whom I had spoken. Jennie is a rock star, proactively communicates, and has great attention to details. They are good, honest people that come through on promises. Highly recommended.
– Peyton M.
This team is amazing — helped us navigate the purchase of our first home. Answered all 1,000 questions of ours (sometimes repeat), carefully explained what everything meant. Gave solid advice that was non-beneficial to them and were honest about the process and rates. Would absolutely use again.
– Lauren P.
I can’t thank the Moore team enough, from start to finish they were amazing!! After a terrible experience with a large bank that was slow on answers, and made us feel like an unwanted number on the spread sheet, the Moore team was the exact opposite. The document uploading process could not be simpler, and the team is amazingly quick at returning emails. The whole process was straight forward and simple and they outline how to get the quickest results, follow them and upload your documents when asked and the next thing you know you’re closed! Moore team will be our first stop when we look to buy our next house.
– Ben H.
I have never experienced such first rate customer service. Everyone at Moore Team is attentive, professional yet laid back, patient and consistent in every way. I told Vann that based on the service I was receiving, I truly felt like I was the ONLY client they were working for. The Moore Team has been my quiet within the storm of buying/selling my house(s). I can’t say enough good things. I HIGHLY recommend them.
– Karen C.
Great experience. The team was very knowledgeable and helpful in guiding me through the application, processing and closing experience. Intuitive online portal for easy document submission was definitely a plus as well. Strongly recommend this team to anyone shopping for a home loan.
– Drew N.
I contacted the Moore Team after my original lender, a credit union, told me they could not close my loan in anything less than 45 days. I was under contract and had already ordered the inspection, to say I was a wreck would be an understatement. My agent told me to call them immediately and see what they could do! I called and spoke with Vann who worked over Easter weekend to get my preapproval pushed through and get the ball rolling on my loan. The entire team was AMAZING! My questions were answered and the document upload process was a breeze. They didn’t require me to sign over my first born (ha ha good luck on that one, you’d be waiting an eternity) or anything else crazy. I even got a surprise at closing when Mark showed up with a treat to ensure closing went as smooth as the rest of the process! I would 100% recommend Mark and his team to anyone in the Atlanta area! They helped me get through my largest purchase to date without any anxiety or stress from their side.
– Ann B.
Awesome. The Moore Team is amazing. As a single woman, they made my first home buying experience painless and easy. I’ve heard so many horror stories about the home purchase process down to the actual closing day, but my closing was literally 30 mins. Why? Because the Moore Team had everything buttoned up and sent over to the sellers a week prior to closing. Everyone there is amazing! And they brought me closing cookies and mailing labels with a picture of my house and my new address :). Use them!
– Dana T.